Key skills
ITSMServiceNowActive DirectoryJiraCommunication
About this role
Role Overview
- Provide support for hardware, software, and mobile devices across regions
- Configure and maintain laptops and peripherals
- Troubleshoot issues and ensure a positive user experience
- Manage user onboarding/offboarding and access controls
- Handle incidents, service requests, and changes
- Support Office 365, Active Directory, and Windows 11 environments
- Maintain asset records and support device lifecycle management
- Assist with endpoint security, patching, and policy compliance
- Identify and improve recurring issues through automation or documentation
- Maintain knowledge base and process documentation
- Support IT projects, reporting, and service performance tracking
Requirements
- Bachelor’s degree in computer science or related field, with 1–3 years of IT experience (or equivalent combination).
- Experience with Windows 11, Office 365, and Active Directory
- Familiarity with ITSM tools (e.g., ServiceNow, Jira)
- Strong troubleshooting, communication, and customer service skills
- Ability to manage workload independently and follow structured processes.
- Flexibility for occasional out-of-hours support
- Interest in relevant certifications (e.g., Microsoft, Security+, ITIL etc.)
Tech Stack
- ITSM
- ServiceNow