Diagnose and resolve software and hardware incidents, requests and coordinate/implement scheduled changes, including operating systems, telecoms and enterprise software applications.
Designing, developing, and implementing automated solutions to streamline business processes
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
Developing detailed project plans and timelines for the implementation of automation projects
Conducting feasibility studies to assess the potential for automation
Provide support and management of physical access and general security of the premises where required
Complete daily/weekly/monthly IT Health Checks for the local office
Proactively notify Business and IT management of any issues as soon as they’re identified and provide regular updates on proposed solutions
Assist in BCP planning and testing by ensuring IT hardware and facilities are DR ready
Report to Business and IT Management on a periodic basis on IT issues, progress, initiatives, upcoming hardware/software replacements/upgrades and anything else which may impact business operations
Act as general on-site resource for all IT teams supporting the site
Provide cross organizational support – remote support for other locations
Work after hours as required and be available to participate in an on-call schedule

You have 3+ years of experience in a similar role.
Demonstrated understanding of ITIL and Change Management
Excellent communication and interpersonal skills – both written and verbal
Demonstrated analytical and problem management skills
Experience in ensuring compliance with industry and local government standards
Bachelor's Degree or technical qualification prevalent to the position
Demonstrated commitment to continuous improvement and training
Strong verbal and written communication skills
Excellent presentation skills and an ability to engage audiences
Ability to build relationships and work well across functions
Experience in a collaborative team environment, accepting workload and responsibilities
Must be able to manage multiple assignments simultaneously and have strong organizational skills; ability to prioritize and oversee multiple initiatives in a fast-paced environment
Demonstrate a strong customer orientation and strategic thinking with an entrepreneurial spirit
Demonstrate cross-functional expertise and the ability to thrive in a highly complex environment

Your well-being is of paramount importance to us, and central to our success.
We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs.
Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds.
Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Junior IT Support Analyst

Key skills