Delivery Manager – Medicaid

Role Overview

• This position will take responsibility for managing the following:
• Contract Compliance
• Quality Assurance
• SLA monitoring and reporting
• SOC Audit management
• Disaster Recovery and Business Continuity Planning and Training
• Lead daily operational activities across departments, including people management, workflow coordination, and operational execution.
• Drive performance against service level agreements (SLAs) and key business metrics in support of overall business unit objectives.
• Ensure all business units operate in their areas in accordance with contract requirements.
• Work with departments on corrective action and solution planning when there is a compliance or an SLA miss.
• Work closely with the MMIS systems team to ensure adherence to contract requirements.
• Manage annual SOC audits and Medicaid Waiver Financial Management reviews.
• Manage, coach, and develop employee teams to improve performance, engagement, and retention.
• Oversee the full employee lifecycle, including hiring, onboarding, disciplinary actions, performance improvement plans (PIPs), conflict resolution, and employee terminations, in accordance with company policy and applicable regulations.
• Address employee relations matters proactively and identify training and development opportunities.
• Prepare, analyze, and present performance reports, metrics, and KPIs to support operational and business decisions.
• Partner with stakeholders to identify process improvement opportunities and enhance service delivery.
• Ensure compliance with all organizational policies, procedures, quality standards, and security requirements.

Requirements

• Minimum of three (3) years of management experience in an operational or delivery-driven environment
• Demonstrated leadership and people management skills, with the ability to motivate and develop high-performing teams
• Knowledge of Medicaid programs
• Familiarity with government contracts
• Ability to work autonomously, manage competing priorities, and exercise sound judgment
• Proficiency in Microsoft 365, including Outlook, Word, Excel, PowerPoint, Project, Visio, and SharePoint

Benefits

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.