Deliver outstanding partner support to major and independent labels
Troubleshoot complex rights management issues across Spotify’s rights management tools
Partner with Product and Engineering to drive product solutions that fit partner needs and the ever evolving music ecosystem
Track operational metrics and partner feedback to inform continuous improvements
Lead scaled education and communications for Spotify’s rights management tools
Collaborate closely with and develop strong relationships with Legal, Business Affairs, Partnerships, Product, Content Platform, S4A Support and Content Insights
Requirements
minimum of 3+ years of experience in digital rights management and technical project management in a partner facing role
experience working at, or closely with, record companies, distributors, artist management teams or other music industry partners
expert knowledge of digital rights management systems across various digital service provider platforms
experience using automation, data analysis and reporting tools to drive operational decisions to measure workflow performance
confident using data and insights to support recommendations and tell a clear story
clear communication and excellent high-touch premium support to partners
works well in cross-functional environments and knows how to influence without formal authority
highly organized self-starter, attentive to detail, able to balance long-term strategy with day-to-day needs in a fast-paced environment