Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner.
Educate customers on the features, functionalities, and benefits of our Cadence technology products and services, empowering them to maximize medical device usage.
Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, gather feedback on their experience, and provide additional assistance if needed.
Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are addressed promptly and efficiently.

Spanish speaking fluency is required.
Multi-channel (voice, email, SMS) help desk experience where you interact directly with the consumer.
Experience with Zendesk is a plus.
Experience in a customer-facing healthcare related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system.
Remote patient monitoring support experience is a plus.
Previous experience working in a metrics-driven position.
Experience working with Medicare patients.
Ability to problem solve, ask probing questions, and troubleshoot.
Prior experience working in a remote work environment.
Willingness to receive and provide feedback with positive intent.
Eagerness to continue to learn and grow.

Company culture all about impact, shared growth mindset, empowerment, and integrity
An opportunity to help improve the quality of life of millions of Americans
Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
Competitive salaries and quarterly incentives
Medical, dental, and vision insurance
Competitive PTO
401K and 401K match
National and local discounts powered by TriNet
Onboarding stipend for remote equipment and home office setup
Paid Parental Leave
Charitable Donation Match program

Bilingual Patient Success Advocate

Key skills