Key skills
Remote Work
About this role
Role Overview
- Process inbound and outbound call center phone calls.
- Create and process ticket requests documenting work performed.
- Remote troubleshooting skills utilized to respond to and proactively address issues.
- Provide telephone support and propose troubleshooting for customers using Energy Management System interfaces.
- Direct on-site third-party personnel supporting technical troubleshooting process.
- Interpret and analyze data from HVAC and lighting systems.
- Monitor installations and prepare reports with recommendations for optimizing energy usage.
Requirements
- Availability to work nights, weekday or weekends, average 8 hours per shift, ranging from 8pm to 4am.
- Language proficiency, native Spanish and advanced English (C1).
- Reliable power supply, wired high-speed internet connection, and a distraction-free environment.
- Ability to prioritize and execute tasks effectively in a high-pressure environment.
- Capability to communicate technical information in an accessible manner to non-technical personnel.
- Collaborative mindset.
- Active Student or Bachelor's degree in electrical, mechanical or related engineering is a plus.
- Great interpersonal skills and excellent inclination for learning new systems.
Benefits
- 💻 100% remote work.
- ⏰ Flexible schedule.
- 🍰 Day off on your birthday.
- 😁 Reduced hours on Fridays.
- 🌴 Superior vacation days.
- 💊 Sick leave days.
- 🏠 Moving day off.
- 🎓 Support for studies, training, and languages.
- 👥 Referral program.