Actively monitor and engage with users across social media platforms, forums, and other community channels.
Ensure that all community interactions adhere to established guidelines and policies.
Mediate conflicts and resolve disputes to maintain a friendly atmosphere.
Respond to user inquiries and provide assistance with their issues.
Assist in creating and curating content to keep the community engaged and informed.
Gather user feedback and insights to help improve products and services.
Produce regular reports on community activity, user feedback, and overall sentiment.
Host engaging AMAs on X (Twitter) and Discord.

Previous experience as a community moderator, customer support specialist, or similar role.
Excellent verbal and written communication skills.
Strong problem-solving skills and the ability to mediate conflicts effectively.
Familiarity with social media platforms, online forums, and community management tools.
Interest and knowledge in blockchain technology, cryptocurrencies, and fintech.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Ability to work collaboratively with different teams to ensure the community's needs are met.

Remote Work: Enjoy the flexibility of working remotely with a dynamic and innovative team.
Professional Growth: Opportunities for professional development and career advancement.
Inclusive Environment: Be part of an inclusive work environment that values diverse perspectives and backgrounds.

Community Moderator

Key skills