4–7 years experience in Customer Success, Account Management, or similar roles in SaaS
Experience managing mid-market and enterprise accounts
Proven ability to drive adoption and customer outcomes
Strong analytical skills; able to translate usage and outcomes into business value
Excellent communication skills (written + verbal), including executive-level communication
Ability to operate independently and prioritize across competing demands
Strong conceptual understanding of technical products (data, dev tools, or infrastructure preferred)

Customer Success Manager

Key skills