Take responsibility for 1st and 2nd level support for our clients, specifically: receiving and logging incidents (JIRA, email, phone)
Monitor Service Desk queues in JIRA, prioritize, process and document tickets
Analyze complex incidents and resolve them
Review logs and/or processes on the client's systems and derive appropriate measures
Prepare and escalate highly complex issues to 3rd level support
Test solutions in clients' test environments
Coordinate deployments with clients
Independently implement commissioned configurations on client systems
Communicate with customers, particularly supporting and guiding end users
Create documentation and instructions for internal use and, for recurring issues, for customers as well
Optimize systems and processes

Completed IT training (e.g., IT specialist for system integration or application development) or a degree in Computer Science, Business Informatics, or a comparable qualification
Several years of practical experience in IT support (1st–2nd level), ideally in environments with complex client systems
Solid practical knowledge of JavaScript, ideally complemented by TCL
Confident experience working with Linux systems
Strong communication skills, pronounced customer orientation, and a solution
and process-oriented mindset
Very good German language skills; English skills are a plus

Flexible working hours tailored to your personal and family situation, including a flexitime account
eGymWellpass and Corporate Benefits
Company pension plan
Team events for beer and water drinkers, vegans, people with allergies or omnivores — everyone is welcome, whether young or old, loud or quiet, Bavarian or not. Our “Come as you are” mentality is part of our identity

IT-Support Engineer

Key skills