Helping customers use Cronofy effectively
Building an in-depth understanding of Cronofy’s API, Scheduler tool, and the problems our customers face; becoming a Scheduling Expert
Managing, investigating, and resolving customer support tickets.
Taking ownership from first response through to resolution
Troubleshooting technical issues, identifying root causes, and problem solving across a range of customer use cases
Providing exceptional customer service by offering advice, resolving confusion, and identifying possible bugs for our customers
Writing clear and helpful documentation for existing and upcoming features
Searching for opportunities to improve processes and support continuous improvement within the department
Working with Success, Product, Engineering, and Sales teams to understand and help customers

Experience with an API or SaaS based business supporting a product
Technical customer support experience
Development experience with API’s, NodeJS, Ruby on Rails, C(all), PHP or Go is preferred but not essential
Sysadmin experience with MS Exchange and/or Office365 is preferred but not essential

Pension scheme matched at 5%
25 days holiday in addition to flexible national holidays.
6 personal development days per year to use for L&D, charitable causes or similar
Private medical care with Bupa Medicash
Proactive cash plan for dental, optical etc.
EAP
Employee Assistance Programme providing 24/7 mental health support
Extended maternity and paternity leave for new parents and adoption
Pleo card for work expenses, hardware, travel etc.
A flexible approach to working; remote, office or hybrid
A principles driven culture that provides the framework for autonomous decision making and personal development.

Support Engineer

Key skills