About this role

Structure a practical, skills-focused IT Support curriculum covering hardware, operating systems (Windows/macOS/Linux), and troubleshooting methodologies
Design and independently develop all lesson units, learning materials, and lab scenarios from scratch
Create and deliver interactive, location-independent digital lessons
Develop hands-on exercises for installation, configuration, and maintenance of client systems and peripheral devices
Teach fundamental concepts such as TCP/IP, DNS, DHCP and the setup of Wi‑Fi and LAN environments
Instruct on ticketing systems, customer service skills and basic ITIL processes
Deliver modules on endpoint security, backup strategies and identity management (e.g., Active Directory)

Practical experience in IT support for hardware and with Windows, macOS and Linux
Solid networking knowledge in TCP/IP, DNS, DHCP and Wi‑Fi/LAN
Confident handling of client systems, peripherals and ticketing workflows
Expertise in endpoint security, backup strategies and Active Directory
Ability to independently create pedagogically sound teaching materials
Experience with remote training and explaining concepts clearly to career changers
Fluent German and good English skills, plus relevant IT certifications

Teacher, IT Support – fully remote

Key skills