Operations Lead – Service & Maintenance

Role Overview

• Support the operational setup and continuous improvement of service and maintenance processes
• Manage the central internal service team (service back office)
• Coordinate between order management, locations, and field service
• Develop and enhance reporting and monitoring dashboards
• Work closely with Account Management and other stakeholders
• Help design and optimize workflows and build efficient processes

Requirements

• Degree in a technical field (e.g., energy, utilities, building services engineering) or equivalent technical training with relevant professional experience
• Experience building, developing, or optimizing service and maintenance processes
• Understanding of operational workflows in technical service and field-service organizations
• Experience in process management and an interest in establishing efficient structures and systems
• Affinity for digital tools and interest in applying modern software and AI solutions in the service environment
• Structured, collaborative working style and enjoyment of cross-site cooperation
• Leadership experience in teams with significant customer contact
• Resilience and stress-management skills

Benefits

• Flexible working hours
• High degree of responsibility and the opportunity to take ownership of your own initiatives
• Flat hierarchies with strong development potential
• Access to over 7,600 fitness partners with the EGYM Wellpass