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IT Support Specialist, First-Level at INDUSYS GmbH | JobVerse
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IT Support Specialist, First-Level
INDUSYS GmbH
Remote
Website
LinkedIn
IT Support Specialist, First-Level
Germany
Full Time
1 hour ago
No Sponsorship
Apply Now
Key skills
Leadership
Communication
About this role
Role Overview
Hotline service: Receiving and initially handling support requests (phone/remote)
Support inbox: Managing and efficiently processing incoming emails
Creating support tickets: Accurate recording and documentation in our ticketing system
Ticket dispatching: Prioritizing and forwarding tickets to the appropriate support level
Ticket system monitoring: Monitoring ticket status and ensuring timely resolutions
On-call planning: Assisting with the organization of on-call schedules
Scheduling maintenance appointments: Coordinating with customers and internal departments
Monitoring and security: Monitoring our Sophos Central solutions and performing regular backup checks
Requirements
Completed vocational training in IT or equivalent professional experience
Basic knowledge of IT service and enjoyment of customer-facing work
Experience with ticketing systems is a plus
Strong communication and organizational skills
Independent, meticulous, and reliable working style
Team player with a willingness to learn and engage with new topics
Benefits
Flexible working hours: Home office available by arrangement
Secure position: We operate in a growing, future-oriented market and offer long-term prospects
Individual development opportunities: Professional training and personal growth
Friendly team: You can expect an open and collegial working atmosphere where we support each other
Empathetic leadership: We put people first — we rely on mutual trust rather than strict hierarchies
Apply Now
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