Key skills
CommunicationSales
About this role
Role Overview
- Online post-sales support for customers with various smartphone-related questions;
- Technical support, guidance, usage tips, configuration assistance, and escalation to other teams when necessary;
- The specialist will need to identify the customer's needs and provide a practical, objective solution in accordance with product and/or service procedures;
- Each interaction may involve handling a variety of customer-reported situations;
- Use internal systems to document interactions and manage support tasks.
Requirements
- Minimum age: 18 years;
- Minimum education: High school diploma or equivalent;
- Basic computer literacy and typing skills;
- Good communication skills;
- Experience in technical support is a plus;
- Availability to work remotely (home office);
- Residence in São Paulo;
- Availability to attend in-person training.
- Internet with minimum speed of 50 Mbps
Benefits
- Transportation allowance (Vale Transporte)
- Meal voucher and/or food allowance
- Life insurance
- Funeral assistance
- Childcare assistance / Assistance for children with disabilities
- Home office allowance
- Employee discounts on products
- Dental care
- Telemedicine
- Discounts at gyms / sports activities
- Educational partnerships with course discounts
- Career development plan