Design, optimize, and implement Customer Success processes across the entire customer lifecycle (Onboarding, Adoption, Expansion, Renewal)
Own the development and integration of our CS tools (e.g., CRM, CS platforms, ticketing, reporting, automation tools)
Identify opportunities to automate manual workflows and implement them together with the respective teams
Ensure consistent data flows and system integrations between Customer Success, Sales, Product, and Finance
Develop dashboards, reports, and KPIs to provide transparency on customer health, risks, and opportunities
Act as the organizational interface between teams and translate functional requirements into scalable operational solutions
Support the development of standards, playbooks, and best practices for Customer Success

Degree in Industrial Engineering, Business Informatics, Business Administration, or equivalent experience
Experience in operations-, process-, or systems-focused roles (e.g., Customer Success Operations, Revenue Operations, Business Operations), ideally in a start-up or scale-up environment
Experience integrating, automating, and analyzing processes and data, including working with REST APIs and SQL as well as common automation, monitoring, and BI tools (e.g., Zapier, Tableau, Datadog)
Hands-on experience with CRM systems (particularly HubSpot)
Strong analytical and organizational skills; process-oriented and data-driven mindset
Enjoy structuring complex workflows and making them scalable
Fluent in English; German and additional languages are a plus
High degree of initiative and enjoy working independently

Flexible work location within Germany: hybrid, remote, or at our beautiful office in Cologne
Option for mobile work from abroad (up to three months per year from anywhere in the EU or the USA)
State-of-the-art technology and modern tech stack
Excellent hardware setup (16-inch MacBooks, two monitors at your workstation)
Support for your health through our Urban Sports Club partnership
Flexible use of a monthly mobility budget (e.g., company bike, public transport)
Time and budget for personal development
Optional company pension scheme
Regular company and team events

Customer Success Operations Engineer

Key skills