Onboarding new enterprise customers to our SaaS solution and leading the setup and integration projects;
Acting as a primary point of contact for customer support, handling helpdesk requests, troubleshooting issues, and ensuring timely, high-quality resolutions;
Supporting customers in getting the most value out of our software, combining reactive helpdesk support with ongoing guidance and best practices;
Building strong customer relationships, starting with a successful onboarding, continuing throughout the customer journey using our product;
Collaborating closely with colleagues in our Sales, Product and Engineering teams to deliver on time, in quality and within budget;
Revising our onboarding material and integration process;
Gathering customer feedback and identifying customer needs for the continuous improvement of our product;
Supporting in business development with industry partners (e.g., SAP, bpc, Theben);
Being adaptable to evolving sales strategies and incorporating feedback for continuous improvement.

Holds a bachelor's degree in Business Administration, Management, Sales, Computer Science or related fields, or has relevant professional experience
Has a good understanding of diverse customer and stakeholder personas and can empathize with various perspectives
Has experience with ERP systems and software integration projects
Demonstrates strong verbal and written communication skills that are essential for effective outreach and interaction with potential clients
Easily gets familiar and is used to working with new software tools and has an affinity for technology, can learn to set up demo systems fast
Has a proven track record of supporting customers or driving technical sales in a software environment
Is capable of setting and communicating priorities, completing tasks, and meeting deadlines
Has a strong interest in digitalization and sustainability and a good understanding of how the energy market works; basic knowledge of renewable energies is a plus, as well as the motivation to continuously deepen this knowledge
Is fluent in English and German (this is a strict requirement, but fluency in other languages is also a significant plus)
Is quick to learn and derive energy from interacting with people, and has no hesitation in engaging with unfamiliar individuals
Is a team player and feels comfortable in a dynamic startup environment.

Competitive salary and equity package
Flexible working hours and location, as we believe in ownership and trust.
Additional benefits such as a new MacBook, a learning budget, sports membership, or Headspace subscription
Virtual office for a truly interactive collaboration, even in a distributed team
Working with exciting technology for a really important purpose, together with a highly motivated team.

Customer Success Hero, Climate-Tech

Key skills