Support our Partnerships team with a variety of administrative tasks
Setting up our products (the experiences)
Making price & product information amendments and resolving queries
Key contact for our partners (the experience providers)
Play a key role in the partner onboarding process, collating all product information once a contract is signed
Facilitating the set-up of all experiences on relevant systems
Processing product and pricing changes, product removals and reactivations
Accurate mapping of API connections where applicable
Support partners with pricing/invoice and payment queries
Ensure our systems remain accurate and up to date with latest product/booking information
Liaise between CS/Partners/PM’s to resolve product issues mainly due to bookings

Excellent communication skills
Exceptional attention to detail and high level of accuracy
Experience working in a dynamic, fast moving, customer service focused environment
Ability to work under pressure, to deadline and without continual direct supervision
Ability to prioritise workload and adapt to incoming urgent tasks
An understanding of APIs is desirable, but not essential.

25 days holiday plus bank holidays
Option to buy or sell up to 2 days each year
Health Plan cover (plus family add-ons) with cash back for a variety of health & wellbeing costs
Cycle to Work and Electric Vehicle schemes (post probation)
Company pension (5% you, 3% us) after 3 months
Discretionary bonus and life assurance after probation
2 volunteer days each year
Free breakfast when in the office
Personal re-loadable multi-choice gift card
Yearly £150 experience voucher
Discounts on experiences and across the Virgin Group
Refer a Friend bonus and generous team celebrations throughout the year.

Administrator

Key skills