Key skills
SparkSaaSCRMCommunicationCustomer Success
About this role
Role Overview
- Professionalize and scale the operation from €10m to €50m ARR.
- Audit, document, and rebuild customer journeys across onboarding, renewal, and expansion.
- Design a Digital CS motion for high-volume segment alongside a white-glove strategic motion for key accounts.
- Own the “source of truth” for data integrity in CRM and CS tooling.
- Mentor a team into world-class Customer Success Managers.
Requirements
- 7+ years of experience in B2B SaaS Customer Success
- Proven experience managing both high-volume customer bases (1,000+ customers via automation and tech-touch) and high-touch enterprise relationships.
- Experience scaling an organization from €10m to €50m ARR
- Strategic thinker comfortable with hands-on work
- Clear, confident communication skills in German (Native/C1) and English.
Benefits
- Home office support: Financial contribution to set up a comfortable, productive home office.
- Learning & development: Annual budget for coaching, certifications, and conferences.
- Hub visit: Yearly sponsored trip to one of our hubs.
- Generous annual leave: Plenty of time off to recharge.
- Joy budget: Annual budget to spend on activities that spark joy, connection, and shared energy.