In Your role as a Customer Success Engineer (m/w/d), your mission is to serve as the primary technical point of contact for our customers for all questions related to our software solution and to ensure prompt and sustainable problem resolution
In addition, you will develop, maintain and own the "Technical Roadmap" for each customer and drive adoption as well as the strategic expansion of ProSolution solutions
You bring experience in Key Account Management and understand how to strategically build and maintain long-term customer relationships
With your open and customer-oriented manner you provide our customers with the necessary (technical) support for all customer inquiries
You are responsible for setting up our software at customer sites, independently analyzing issues and responding to user requests — by phone, email or remote access — and you document all processes carefully
You support our customers with everyday questions as well as specific issues related to our software and guide them through onboarding
Building and continuously developing expert knowledge of our products comes naturally to you
Through your interactions with customers, your colleagues in Customer Success, Sales and the Product team, you form an important interface and increase the value of our services

You have a deep technical understanding of ERP systems, APIs, interface architectures and data models
You can analyze technical relationships in a structured way and explain complex matters clearly
Several years of technical experience in supporting and managing complex enterprise customer environments
Ideally, you bring experience from ERP, SaaS or system integration projects
You are experienced in process design, monitoring and optimization of workflows with a strong focus on customer satisfaction, customer retention, churn prevention and expansion, including the use of AI technologies
You have prior experience in the staffing services industry
You are willing to work into complex technical and subject-matter topics and to continuously improve
You have a service-, customer
and solution-oriented working style (maximum customer satisfaction is your driving force)
You present yourself professionally and reliably and are an excellent listener
You have an excellent command of the German language, both written and spoken.

Top onboarding: A balanced mix of training sessions and on-the-job training accompanied by a personal mentor makes it easy for you to get started with our software and target industries
Interesting and varied responsibilities in an international work environment
You will work in an international company with learning and development prospects
Modern working environment with internal and external training opportunities
Flexible work arrangements and performance-based compensation

Customer Success Engineer

Key skills