About this role

Own the customer relationship through all stages of the customer lifecycle (kickoff and deployment through growth)
Capture customer feedback and work directly with Veza’s product team to ensure the voice of the customer is being incorporated into Veza’s product roadmap
Act as an SME on Veza’s Lifecycle Management product ensuring alignment to industry best practices including developing standardized workflows and playbooks for each Lifecycle Management Deployment phase to ensure consistency and scalability
Partner with product, sales, and support teams to align JML processes with broader company goals

5+ years of professional experience in customer success or consulting
Proven ability to manage customer Lifecycle Management Deployments in a customer-facing capacity
Experience with information security background and supporting CISOs as your primary customer sponsor
Experience working with at least one major cloud service provider (AWS, GCP, Azure)
Strong understanding of Identity & Access Management
Knowledge of Cloud and On-prem architectures
Experience with data platforms such as Snowflake, RDS, Redshift, etc.
Familiarity with Enterprise SaaS platforms like Salesforce, Microsoft 365, Github, Box, ServiceNow
Experience with Identity Providers (Okta, AzureAD, Google, Active Directory, etc.)
Knowledge of Python or other languages

Customer Success Architect – Identity Lifecycle Management

Key skills