You'll be the primary client contact, ensuring customers realize full value from the Distro platform.
Manage a portfolio of enterprise and mid-market accounts as a trusted advisor.
Drive customer retention and uncover opportunities to expand services within existing accounts.
Guide clients through technical onboarding and integration of Distro into their HR tech stack.
Anticipate and solve client issues proactively to maintain excellent user experience.
Communicate clearly and professionally, supporting clients through platform updates and workflow improvements.
Collaborate with engineering and product teams to convert customer feedback into platform enhancements.

Minimum 2 years in Customer Success or Account Management.
Experience in HR technology, recruitment, or staffing is a strong plus.
Familiarity with Applicant Tracking Systems (ATS) and hiring workflows.
Exceptional English skills, capable of leading meetings and drafting complex documents.
Tech-savvy with the ability to troubleshoot software and explain technical concepts to non-technical users.
Highly organized, able to work independently in a remote and fast-paced environment.

Customer Success Analyst

Key skills