As a Solution Consultant, you support our clients and our sales team in designing modern cloud solutions in the Salesforce and CCaaS space.
You work at the interface between sales, architecture, and delivery, are actively involved in customer projects, and accompany clients from the initial technical discovery through implementation.
Provide technical support for sales in tender processes and RFPs.
Conduct technical discovery sessions to analyze customer requirements.
Create and develop solution concepts for CCaaS and Salesforce scenarios.
Plan and conduct customer-specific demos.
Contribute to proofs of concept (PoCs) and, where applicable, hackathons.
Assist with effort estimations and technical components of proposals.
Actively participate in customer projects and provide technical and domain support for implementations in collaboration with Solution Architects and Delivery teams.
Maintain Salesforce opportunities from a technical pre-sales perspective.
Contribute to the standardization and further development of our solution portfolio.
Monitor market and technology trends in the CCaaS and Salesforce landscape.

Several years of experience with CCaaS solutions, e.g., Genesys Cloud, Vonage, Aircall, or comparable cloud telephony platforms
Strong understanding of contact center processes and architectures
Experience in technical pre-sales or client-facing technical roles
Fluent in German and English (written & spoken)
Experience with Salesforce, ideally: Agentforce Service, Agentforce Sales, Data 360 or similar
Basic understanding of: cloud architectures, integrations & APIs, surrounding systems (e.g., CRM, ERP, MS Teams, data platforms)
Experience presenting and moderating (workshops, demos)

Flexibility: You have the option to work up to 100% remotely from anywhere in Germany.
Workation: Our extensive remote infrastructure also allows you to discover the world outside of your annual leave.
Exciting projects: You will take on responsible and varied tasks in an international environment with plenty of scope for shaping solutions in an innovative setting.
Strong team: Become part of an open and agile company culture where knowledge is actively shared and collaboration is close.
30 days of vacation: 30 days of vacation are standard with us.
Development opportunities: You can develop both vertically (e.g., as an expert or lead) and horizontally into other areas of expertise.
€50 monthly benefit: You receive €50 per month that you can use as a non-cash benefit for purchases, leisure, dining, mobility, or company fitness with Urban Sports Club.
Bike leasing: You have the option to lease a high-quality bike of your choice.
Direct insurance (company pension): We care about your future and offer company pension provisions.
Employee discounts: Our partner Corporate Benefits provides an extensive program of exclusive employee perks that enrich your working life and support your work–life balance.
Social commitment: We believe in sharing success and support social projects such as blood drives, the aid convoy for Ukraine, and the Himalayan Care Foundation.
Team events: We organize three main team events each year where all employees come together.

Solution Consultant – 100% Remote

Key skills