Client Growth Manager

Role Overview

• Works proactively and collectively with the assigned litigation practice areas to develop and support initiatives to cement and expand existing client relationships.
• Identifies and supports business development efforts with prospects and within relevant industry sectors.
• Collaborates with CGM colleagues to implement and adopt marketing and business development best practices across the team.
• Serves as the primary point of contact for assigned litigation practice leaders with respect to client development efforts.
• Plays a critical role in determining important projects that require additional department/firm support and advocates as necessary for appropriate strategic initiatives.
• Responsible for having a robust understanding of supported department and practice groups, to effectively relay this experience and identify potential synergies.
• Consistently provides business development advice and guidance to attorneys that demonstrates a sound understanding of the nature of the work and experience of the lawyers.
• Drives business development goals of assigned groups, including support in identifying business leads and opportunities, expanding existing client matters, and identifying and pursuing cross-selling.
• Participates in the creation of practice specific business development plans as required by firm leadership.
• Annually helps guide attorneys in setting strategy for increased exposure on the national stage.

Requirements

• The position requires at least five years of increasingly responsible, directly related experience during which the necessary knowledge, skills, and abilities were attained.
• The position requires a bachelor's degree, preferably in a writing-intensive or research-heavy discipline.
• Strong oral and written communication, presentation, and interpersonal skills are required to interact successfully with a broad range of individuals at all levels of the organization, effectively liaise with clients and prospects, and develop strong relationships with attorneys, colleagues, and professionals at key outside organizations.
• Must possess and demonstrate a high-level service orientation, consistent resourcefulness, an ownership mentality, and agility in managing shifting and multiple and sometimes shifting priorities in a fast-paced, high-expectation environment.
• Ability to produce quality work product and “think beyond the ask” is required.
• Candidates possessing intellectual curiosity and ability to connect the dots within the practices and across the firm as well as the external business landscape in order to issue spot and horizon scan will be a good fit for the role.
• Must be fluent in MS Office Suite and have standard technical proficiency expected within legal marketing and BD (eg, experience and/or understanding of CRMs, ERMs, CMS systems, and basic database platforms) is desired.
• Demonstrated project management experience is an asset to this role.
• Demonstrated ability to build strong working relationships across all levels of the organization and work effectively both independently and with others in a cooperative, enthusiastic, and friendly manner to accomplish position functions and participate in team efforts.
• Ability to adapt to changing priorities and maintain a productive and committed work effort, meeting deadlines, and managing workload.
• Ability to leverage research and competitive intelligence to identify business opportunities and support go-to-market strategies.
• Strong knowledge of, and familiarity with, legal and business environments.

Benefits

• Additional compensation and benefits include bonus eligibility
• health/welfare benefits
• retirement plan
• paid time off