Support the management and development of existing B2B partners
Independently manage selected customer accounts
Analyze partner, market, and revenue data to identify cross-selling and upselling opportunities
Prepare revenue forecasts, reports, and decision-making materials
Assist onboarding management with the introduction of new B2B partners
Support the implementation and integration processes of embedded insurance solutions
Coordinate internal and external interfaces during the onboarding phase
Support partner communications on operational matters
Ensure structured processes, accurate documentation, and follow-up
Work closely with internal departments and act as the central interface between customers, onboarding, and internal teams

Experience in account management, customer success, onboarding, or a comparable B2B role
Analytical and structured working style with experience producing reports using various KPIs
Strong process and interface/stakeholder management skills
High reliability, commitment, and a strong ownership mindset
Fluent communication in German and English (written and spoken)
Ideally experience in regulated environments (e.g., insurance, financial services, leasing)
Proficient with CRM and analytics tools or ability to quickly learn new systems

Permanent full-time position
Autonomous work within a competent team
Hands-on onboarding into the company and your role
Experienced colleagues who will mentor and coach you
Opportunities to contribute, short decision-making processes, and a flat hierarchy
Start-up atmosphere combined with the security and momentum of a growing, award-winning company
A steep learning curve and significant development opportunities
Continuing education provided at company expense
International team and projects
Various company events
Office located directly on the Warnow river with good transport links
Flexible work-from-home arrangements
Working hours Monday to Friday (no weekend or public holiday work)

Customer Success Manager B2B – Account & Onboarding

Key skills