Senior Manager of Client Success – Prior Authorization

Role Overview

• Own client relationships and manage client contracts, meeting SLAs & driving renewals
• Utilize R1 technology and interface with R1 Operations teams to optimize Client KPIs
• Communicate with clients to understand their needs and feedback
• Manage and resolve complex client issues and escalations
• Coordinate with other R1 departments to ensure best-possible partnership & performance
• Stay updated on industry trends, best practices, and regulations

Requirements

• 5+ years of account management, client success management, and/or revenue cycle operations consulting experience working with Vice President and Director-level partners
• 5+ Revenue Cycle experience, preferably has experience with Prior Authorization
• Proficiency with Microsoft Office, including intermediate Excel functions
• Ability to travel up to 25%
• Is an extroverted collaborator that looks forward to meeting new clients/client prospects and thrives on delivering performance improvements

Benefits

• Competitive benefits package
• Opportunity to constantly learn and collaborate across groups
• Chance to contribute and create meaningful work
• Participation in annual bonus plan at a target of 10%