Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor.
Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams.
Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities.
Develop and execute customer success plans aligned with clients' business objectives.
Proactively identify and coordinate resolution of customer needs through cross-functional partnerships
Monitor customer health metrics and drive adoption of solutions
Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.

6+ years of Customer Success Management experience.
Bachelor’s degree in business management or related field required.
Proven track record of managing enterprise customer relationships.
Strong business acumen with demonstrated ability to understand customer objectives.
Excellence in cross-functional collaboration and stakeholder management.
Experience preparing and delivering executive-level presentations.
Proficiency with CRM systems and customer success platforms.

Senior Customer Success Manager

Key skills