Work with technical and non-technical stakeholders to identify and integrate VoC signals across systems.
Help customers (internal and external) understand their technology stack, data flows, and opportunities for insight.
Analyze, document, and maintain workflows across various enterprise platforms (CRM, CLM, Billing, etc.).
Translate business and VoC needs into functional, system, and data requirements; proactively innovate to expand VoC signal coverage and depth.
Partner with analytics teams to support and validate reporting/Tableau dashboards.
Trace and resolve data discrepancies across upstream and downstream systems.
Collaborate with data engineering teams on data models and transformations.
Communicate impacts, risks, and trade-offs related to system and data changes.

7+ years of experience as a Business Systems Analyst or similar role.
Experience supporting CRM, CLM, Billing, and/or data warehouse platforms (e.g.,Snowflake, BigQuery, Redshift).
Experience working on Qualtrics, Medallia, Pendo, Pointillist, Gainsight and other systems that capture VoC signals.
SQL skills for data analysis and troubleshooting.
Excellent story-telling through data; experience working with Tableau dashboards and reporting.
Ability to trace end-to-end data flows across systems.
Strong communication, analytical, and documentation skills.

Senior Business Systems Analyst – Voice of Customer

Key skills