Build and maintain trusted relationships with assigned Tier 2 clients to support overall customer health, retention, and growth
Act as the main point of contact for clients, managing business and technical expectations, supporting escalations, and driving product and service adoption
Meet and exceed quarterly KPIs related to gross profit, margin percentage, cross-sell opportunities, net revenue retention, and Tier 2 to Tier 1 transitions
Ensure proper client account setup and maintenance, including account creation, routing, sender registration, and content filtration in line with agreed business scope
Analyze and forecast client traffic, taking timely actions to maximize revenue, minimize losses, and support sustainable business growth
Collaborate closely with internal teams such as Customer Success, Sales Engineers, Platform Operations, Revenue Assurance, Self Service, and others to fulfill client requirements and ensure smooth customer transitions
Maintain accurate records of client interactions, activities, and opportunities using internal tools such as Salesforce, Qlik, and Service Utilities

Proven experience or strong interest in client-facing roles, customer success, account management, or similar environments
Ability to build relationships and understand client business processes and expectations
Strong coordination skills, comfortable working across multiple teams and stakeholders
Data-driven mindset, with the ability to analyze trends, forecast outcomes, and support business decisions
Interest or experience in SaaS, CPaaS, or technology-driven environments
Proactive, solution-oriented approach with a focus on learning and continuous improvement
Fluency in English and Swedish, both spoken and written

Financial rewards & recognition
A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Flexible work arrangements
We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere
and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan)
As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
Work-life balance and Well-being
We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility
Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development
Learning never stops. Onboarding, mentorship, and training programs help you grow
no matter where you start.
International mobility
Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

Mid Market Customer Growth Associate, Swedish Speaker

Key skills