Network Field Service Technician

Role Overview

• Manage multiple projects at the same time and travel to various places to provide services
• Repair various forms of equipment, machinery, and electronics.

Requirements

• Minimum A+, N+ certification or equivalent and hands on experience
• Minimum 3 years Field Service experience
• CCNA, FortiGate NSE qualification or equivalent (Advantageous)
• Driver’s license essential
• Excellent communication and reporting skills
• Good technical and troubleshooting skills
• Must be willing to abide by the security policies of the company
• Must have strong communication skills and the ability to work independently or as part of a team
• Ability to work outside in the field is required
• Relevant vendor and product certification, together with the required vocational training, completed
• Proficiency in computer hardware, software, and networking
• Knowledge of operating systems, troubleshooting techniques, and basic programming concepts
• Ability to diagnose and repair hardware issues in computers, laptops, servers, and other IT equipment
• Knowledge of component replacement and preventive maintenance
• Experience in installing, configuring, and updating software applications and operating systems on various devices
• Familiarity with network configurations, protocols, and troubleshooting
• Understanding of IP addressing, DNS, DHCP, and network cabling
• Excellent verbal and written communication skills to effectively interact with customers, explain technical concepts, and provide clear instructions
• Strong customer-centric approach with the ability to handle customer inquiries, complaints, and provide timely and courteous support
• Effective time management skills to prioritize tasks and meet service-level agreements (SLAs) for on-site visits
• Analytical and critical thinking skills to diagnose complex issues and implement appropriate solutions.

Tech Stack

• DNS