Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately
Collaboration with CSM that handles same concepts/customers, partners with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions
Liaise with back office and communicate to customer regarding items such as prod credit, special orders, etc.
Liaise with local contract sales organization to implement direction, best practices via GSC; act as role model for best practice
Utilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate
Build and maintain customer relationships as appropriate; in-person visits based on customer needs and contracts
Able to have challenging conversations with internal and external stakeholders
Responsible for appropriate escalation as needed

High school diploma
3+ years prior outside foodservice account management or B2B sales experience
Valid driver’s license with a driving record that meets Company insurability standards
Knowledge of Sysco Products, ordering procedures and credit terms
Proficient with customer service management and able to partner cross-functionally
Ability to manage end to end initiatives through challenging deadlines
Excellent organizational and project management skills, including the ability to provide top-notch customer service to multiple customers simultaneously
Expert in Microsoft Office

Account Manager

Key skills