Home
Jobs
Saved
Resumes
Product Specialist – Tier 1 at WEX | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Product Specialist – Tier 1
WEX
Remote
Website
LinkedIn
Product Specialist – Tier 1
United States
Full Time
4 weeks ago
$17 - $22 USD
Visa Sponsor
Apply Now
Key skills
Communication
About this role
Role Overview
Answering incoming calls and engaging with our customers over the phone
Responding to customer emails and chats in a timely manner
Assisting participants by answering questions, solving problems, and educating
Customize interactions to the individual customer’s personality and situation
Meet monthly customer service statistical goals and quality standards
Being the initial point of contact for problem-solving
Utilizing up to 5 – 10 systems, often multi-tasking with multiple systems on each customer interaction
Prescribing the fastest and easiest resolution to the problem
Influence customers for a win-win solution
Educate customers on other alternatives or features not already considered
Lead with excellent written and verbal communication skill
Demonstrates the WEX Core Values daily
Requirements
Availability to high speed internet
Must have a private work space
Ability to work between the hours of 7:45AM – 7:00PM EST, Monday – Friday
Experience in a customer service related position, strongly preferred
High volume call experience, strongly preferred
Familiarity with Google Workspace, strongly preferred
Familiarity with a Help Desk Ticketing System, strongly preferred
Benefits
health, dental and vision insurances
retirement savings plan
paid time off
health savings account
flexible spending accounts
life insurance
disability insurance
tuition reimbursement
Apply Now
Home
Jobs
Saved
Resumes