About this role
Role Overview
- Provide our customers with exceptional Customer Service and Tech Support through phone and email contacts.
- Communicate with their customers effectively as well as meet if not exceed the required scores needed for their monthly Quality Assurance audits.
- Attend all the necessary trainings assigned to them.
Requirements
- Handle level 1 Technical Calls
- Assess existing systems and/or user needs to analyze proper course of action
- Improves client references by writing and maintaining documentation.
- Maintains a log of completed work using an incident-tracking application
Benefits
- Flexible and competitive benefits plans offer the right options to meet your individual/family needs.
- Paid parental leave (maternal and paternal)
- Vacation and holiday leave