Serve as a subject matter expert and coach to QA staff and leaders across multiple states, promoting consistent quality practices and continuous improvement.
Facilitate regular meetings with state QA leaders to review performance goals, challenges, and improvement opportunities.
Analyze QA metrics, KPI dashboards, and audit findings to identify trends and areas for operational improvement.
Translate data insights into clear, actionable recommendations for QA teams and leadership.
Develop and maintain standardized QA documentation, toolkits, and resources to support consistent quality practices.
Participate in quality audit activities including preparation, readiness checks, and post-audit reviews.
Support the implementation of corrective and preventive action plans to address audit findings and quality gaps.
Provide onboarding, training, and ongoing coaching to strengthen QA team capabilities and performance.
Build strong partnerships with state leadership and QA teams to align quality initiatives across multiple locations.
Identify opportunities to streamline processes, standardize best practices, and drive continuous quality improvement across programs.

Education: Bachelor's degree in health, human services, Quality/Performance Improvement, or related field; or equivalent experience.
Experience: 3+ years of quality assurance/quality improvement experience in healthcare, multi-site or multi-state healthcare, human services, or Medicaid-funded settings.
Data Reporting: Ability to interpret KPI dashboards, audit findings, and convert insights into practical actions.
QA/QC: Working knowledge of QA document development and management as well as working knowledge of quality audit methodologies and root cause analysis.
Technical Proficiencies: Proficiency with productivity and collaboration tools (e.g., SharePoint/Teams, CoPilot, document management systems, dashboards/BI viewers, Microsoft 365, excel).

Retirement Plan: 401 K plan with employer match after one year of service.
Company-Provided Hardware and Cellphone Stipend: All necessary equipment will be provided, along with a monthly stipend for cell phone expenses.
Time Away: PTO that increases with tenure, PTO donation options, and paid sick leave
Insurance & Health: Medical, dental, and vision coverage, pet insurance, supplemental insurance options, and flexible spending and health savings accounts (FSA and HSA). Plus, 100% company-paid long-term disability and life insurance.
Employee Perks: National Brand Discounts, Employee Referral Program, and Employee Assistance Program.
Job Mobility: Dungarvin's multi-state footprint allows internal job mobility nationwide.
Mileage Reimbursement: Mileage reimbursement is provided for business travel, with rates determined based on the applicable geographic market.

National Quality Improvement Manager

Key skills