Director, Design

Role Overview

• Define and lead the design vision and strategy across TailorCare’s products.
• Build and evolve a cohesive design system and UX standards across patient and care team applications.
• Ensure all products meet a high bar for usability, accessibility, and consumer-grade quality.
• Build and mentor a high-performing design team across product design, UX research, and interaction design.
• Establish strong design processes including discovery, prototyping, usability testing, and iteration.
• Foster a culture of design thinking and experimentation across the organization.
• Lead design for TailorCare’s end-to-end patient journey, including onboarding, intake, education, triage, engagement, adherence, and outcomes tracking.
• Translate clinical workflows and patient needs into empathetic and intuitive digital experiences.
• Design solutions that support behavior change, patient engagement, and improved clinical outcomes.
• Integrate AI-assisted design tools to accelerate prototyping, iteration, and design exploration.
• Explore new interaction patterns enabled by AI, conversational interfaces, and intelligent workflows.
• Partner with product and engineering to design AI-powered patient guidance experiences.
• Partner closely with Product Managers and Engineering leaders to define product strategy and roadmap priorities.
• Participate in product discovery to identify patient and operational problems and shape solutions early.
• Ensure designs are feasible, scalable, and aligned with product and technical architecture.
• Work closely with Clinical Operations and Care Teams to ensure digital experiences align with real-world care delivery.
• Communicate design vision and product experience clearly across leadership and stakeholders.
• Advocate for patient-centric design principles across the company.

Requirements

• 10+ years of experience in product design, UX design, or experience design
• 3+ years managing and leading design teams in a high-growth product environment preferable startups
• Proven experience designing consumer-grade B2C digital products, ideally in healthcare or digital health
• Strong expertise in experience design, interaction design, and user-centered design methods
• Experience designing patient-facing applications or digital health engagement platforms
• Ability to translate complex workflows into simple, intuitive product experiences
• Experience working closely with product management and engineering teams in agile environments
• Proficiency in modern design tools such as Figma, prototyping tools, and design systems
• Experience leveraging AI-powered design tools and workflows
• Strong storytelling, communication, and stakeholder management skills
• Bachelor’s degree in Design, human-computer interaction, or related field (or equivalent experience).

Benefits

• Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact.
• Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville.
• Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.
• Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets!
• Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.
• Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.
• Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.