Review chatbot conversation logs to identify errors, misrouted topics, and areas where the customer experience breaks down
Run reports and perform analysis using built-in reporting tools and Excel to track chatbot performance and surface trends
Evaluate conversations for accuracy, tone, and resolution quality
Collaborate with the Support Operations team to recommend improvements to chatbot responses, workflows, and conversation design
Learn how the chatbot platform is structured, including the difference between process-based flows and generative AI playbooks
Learn how the chatbot integrates with customer support systems and tools (e.g., Zendesk)
Assist with basic data queries (SQL with guidance) to support deeper analysis when needed
Document findings and present clear, data-backed recommendations to the team

Must be a 3rd or 4th-year undergraduate or graduate student, preferably focused in Computer Science or a related field
Must be available at least 25 hours per week for 10 weeks during the summer internship program
Must be able to work in a hybrid environment, with the ability to work in person at our Glendale, CA headquarters a minimum of two days per week
Interest in AI chatbots and conversational AI (familiarity with tools like ChatGPT or Claude is a great starting point)
Comfortable working with spreadsheets and basic data analysis
Strong attention to detail — you notice when something doesn't look right
Great communicator and able to collaborate in a team environment
Interest in or familiarity with REST APIs, webhooks, and JSON
Basic understanding of SQL or willingness to learn with guidance
Curiosity about chatbot design, natural language processing, or UX writing

Team bonding events and a highly collaborative environment
Commitment to Equal Opportunity Employment in addition to an inclusive and supportive company culture
Access to our internal DEI Task Force that focuses on ensuring our products represent all children on a global scale

AI Chatbot Engineer Intern

Key skills