Manage a unit of Commercial Transportation claims professionals at the management and desk level.
Be consistently dependable in achieving or exceeding goals and overcoming obstacles
Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery
Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Responsible for accuracy and adequacy of all aspects of claim reserving
Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Execute on performance management; attract, hire, retain and provide high level of training
Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) as well as a JD are a plus
10+ years in insurance claims management experience in Commercial Transportation
Minimum of 5 years of experience concentrated in commercial claims, ideally with:
5+ years management experience with preference for experience managing in a remote environment
5+ years of detailed coverage analysis and policy interpretation is a plus
Active home state adjusters license
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information.

Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want.

Claims Director – Commercial Transportation

Key skills