Key skills
CommunicationProblem SolvingNegotiation
About this role
Role Overview
- Handle commercial motor claims from cradle to grave
- Negotiate credit hire cases effectively
- Ensure all interactions with clients and stakeholders are of high quality
- Collaborate with team members to improve workflows
- Analyze data to make informed claims decisions
Requirements
- Commercial motor and motor trade claims – repair, capture, intervention, third-party & property damage
- Experience in credit hire negotiations
- Ability to handle claims from cradle to grave
- Attention to detail and the ability to provide quality interactions with stakeholders, clients, and customers to the high standards required by our business
- Excellent customer service skills
- Strong organisational skills and the ability to prioritise your workload
- Ability to work to system-driven SLAs and workflows
- Strong communication skills – both written and oral
- Comfortable working in a fluid role in a fast-paced environment
- Minimum of 3 years’ experience with motor claims, including commercial and motor trade
- Experience in fraud within the motor space
- Proven background in credit hire negotiation
- Ability to deal with delegated authority and client philosophies
- Cert CII (or willingness to work toward it)
- Ability to analyse and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures
- Curious and motivated by problem solving and questioning the status quo
- Desire to engage in learning opportunities and continuous professional development
- Willingness to travel for client and claims needs
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!