Building strong relationships
from front-line teams to senior leadership across Local Councils, Central Government departments, charities and private sector social care providers
Driving adoption
through both organised training and proactive engagement with front-line teams and managers
Demonstrating the impact of our work
through clear, concise updates and reports, you’ll be showcasing how impactful our partnerships can be
Identifying and securing expansions
spotting opportunities, developing proposals and leading contract negotiation
Acting as the voice of the customer
sharing feedback which drives our product roadmap
Helping build the customer success team
we’re a new team, and you’ll be at the forefront of designing how customer success at Beam works

Demonstrable experience of driving growth through excellent partner or account management in a startup, leading corporate or in the public sector. Ideally, you’ll have experience in customer success for a software product
A strong sense of diplomacy
you know how to appropriately build relationships with stakeholders across Government and social care organisations
A creative, growth mindset
when there’s a bottleneck, you bring solutions and novel ideas for experimentation that deliver value for customers
Incredible discovery techniques
strong listening and questioning skills to uncover critical information, identify decision makers, and understand client problems where Beam can help

Generous EMI-qualifying share options
Access to therapy, coaching, classes & content
powered by Oliva
Your own financial well-being coach, through Bippit
Generous Holiday
25 days with 3 additional days over the Christmas period + bank holidays
Work remotely up to 6 weeks a year
Eligible for a 6-week sabbatical after 3 years in service
Nursery scheme through Gogeta
Healthcare cover through Benenden Health
Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks
£200 WellBeam budget for activities enhancing wellbeing and professional development
Annual membership to Shoreditch Exchange gym (London office only)
Pension scheme where we contribute 3% of your salary and you contribute 5%.
Free subscription to the Calm meditation app
Discounted bike and accessories with Cyclescheme, and tech products with Techscheme

Customer Success Manager

Key skills