Key skills
ShopifyLeadershipProject ManagementStakeholder ManagementCommunication
About this role
Role Overview
- Owning multiple client projects and retainers simultaneously
- Acting as the main point of contact for clients, from discovery through delivery
- Translating client goals into clear scopes, timelines, and delivery plans
- Coordinating designers, developers, and internal teams to keep work moving
- Establishing and tracking milestones, budgets, and delivery health
- Driving ecommerce growth initiatives across CRO, AOV, retention, and revenue
- Maintaining accurate project status in project management tools
- Partnering with leadership on budget oversight and delivery improvements
- Continuously improving internal processes and ways of working
Requirements
- 3+ years’ experience in a digital or ecommerce agency environment
- Strong project and client management capability
- Hands-on experience delivering web and digital projects
- Shopify and ecommerce platform exposure
- Solid understanding of UX, design principles, and web technologies
- Confident stakeholder management and clear client communication
- Strong attention to detail and ability to juggle competing priorities
- Comfortable translating business requirements into practical solutions
- Nice to Have Project Management certification or equivalent industry experience
- Exposure to social, digital, or performance strategy