Monitor and review e-commerce website functionality, identifying bugs or performance issues through regular site audits and testing.
Enter, manage, and follow up on IT tickets; coordinate with the IT and web development teams to ensure timely resolution of reported issues.
Conduct quality assurance (QA/ UAT) testing after bug fixes or system updates to verify successful resolution and functionality.
Maintain and update third-party platform integrations including Yotpo, OneTrust, and Narvar; ensure settings, feeds, and content remain accurate and up to date.
Support internal search functionality, ensuring relevant and optimized results for customers via Bloomreach.
Develop and maintain documentation of recurring website issues, bug trends, and standard operating procedures (SOPs) for ticket management.
Cross-train on all product setup processes within Salesforce Commerce Cloud in partnership with the E-commerce Operations team.
Assist in maintaining product data accuracy, category assignments, navigation, and content to ensure a seamless online experience.

Minimum of 2 years of hands-on experience in e-commerce operations, website QA/testing, digital merchandising, and working with Salesforce Commerce Cloud (SFCC) and Bloomreach.
Minimum of 2 years' experience using IT ticketing systems such as Jira, ServiceNow, or similar for ticket management and issue tracking.
Practical experience with QA/UAT processes, including creating test cases, executing tests, and validating bug fixes after deployment.
Familiarity with third-party e-commerce integrations (e.g., Yotpo, OneTrust, Narvar) and experience maintaining feeds, settings, and content synchronization.
Advanced proficiency in Microsoft Office, particularly Excel, Outlook, and Word; comfortable with data validation and reporting.
Strong attention to detail and the ability to translate technical issues into clear, actionable tasks.
Excellent cross-functional communication skills to work effectively with IT, vendors, and marketing partners.

Company-sponsored medical insurance for employees and family members.
Company-sponsored life insurance for employees.
Company-sponsored group personal accidental insurance for employees.
Company-sponsored gratuity benefit.
Continuous remote work.
Hardship allowance and extended hardship allowance (paid over and above the monthly salary).
Paid vacation / earned leave.
Maternity, paternity, compensatory off, and bereavement leave as per applicable norms.
Holiday pay.
Referral program.
Regular recognition, social activities, monthly events, and birthday celebrations.

E-Commerce Business Analyst

Key skills