Build scalable processes for customer on-boarding and post sales success
Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
Develops Healthy Customer Relationship through proactive support and cadence based follow ups
Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
Create customer Loyalty through proactive support and account management
Advocate for Enterprise customers through deep understanding of their use cases and needs
Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
Ensure expansions and renewals through proactive support.
Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business.

Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement).
Ability to travel 40+% of the time.
Ability to obtain Part 107 certificate.
Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules.
Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises
Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
Work directly with customers through proactive, metrics based engagement
Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.

Customer Success Manager – DFR Majors

Key skills