Build scalable processes for customer on-boarding and post sales success
Track and manage all implementation projects with our mid-market enterprise customers for successful delivery of technology and services.
Develop healthy customer relationships through proactive support and cadence based follow ups
Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs
Advocate for Enterprise customers through deep understanding of their use cases and needs
Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology.
Manage ~50x accounts driving adoption to ensure expansions and renewals of book of business.

Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement).
Ability to travel 20+% of the time.
Ability to obtain Part 107 certificate.
Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules.
Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises
Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
Experience working in a digital customer success motion and delivering excellent service to a customer from a remote position
Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
Work directly with customers through proactive, metrics based engagement
Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.

Customer Success Manager, DFR Mid Market

Key skills