Service Manager

Role Overview

• Serve as the technical service expert on data center cooling systems, with a focus on liquid-to-liquid heat exchange and CDU technologies.
• Support training of site level technicians and customers regarding installation, commissioning, maintenance, and troubleshooting activities
• Manage the service components of startup/commissioning projects and operational activities for CDU and adjacent liquid cooling offerings.
• Collaborate with customers, contractors, and internal teams during new data center builds and retrofits to ensure seamless integration of our cooling systems and services.
• Leverage previous experience to help lead and develop high performing teams of technical professionals
• Manage and complete daily operations of site personnel, chemistry, reporting, budget, and maintenance programs
• Maintain established relationships with Key Contacts
• Can perform most of the positions managed. Can troubleshoot systems, maintain inventory management, and perform system audits
• Communicate, report, and resolve issues with minimal support from Operations Management team

Requirements

• Associate’s degree
• 5 years of experience in data center infrastructure, with a strong focus on mechanical systems, cooling technologies, and commissioning processes.
• Possess a valid driver's license and acceptable Motor Vehicle Record
• Proven track record in data center construction, startup, and operational support.
• Water treatment or wastewater operations experience
• Strong understanding of critical facility operations, including redundancy, uptime requirements, and risk mitigation.
• Excellent communication and collaboration skills, with the ability to interface with both technical and non-technical stakeholders
• Experience working in a startup or fast-paced environment is a plus.

Benefits

• Paid training held in the field and at Nalco Water Headquarters in Naperville, IL
• Enjoy a flexible, independent work environment
• Receive a non-decaled company vehicle for business and personal use
• Comprehensive benefits package starting day 1 of employment – medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!