Own and consistently deliver against an assigned sales quota by proactively driving renewals, upsells and cross-sells within a defined customer portfolio in the NOAM and LATAM regions
Maintain strong relationships with key clients and provide exceptional customer service
Conduct regular check-ins, performance reviews and QBRs with clients to assess satisfaction, surface evolving needs and align on success metrics
Collaborate with our Product and Marketing teams to align offerings with client needs and market trends
Assist clients in maximizing the benefits of our solutions through effective onboarding, training and product adoption
Monitor market and competitor trends to provide actionable insights and strategic recommendations that inform customer roadmaps and strengthen our competitive positioning
Prepare and deliver compelling, data-driven presentations to internal and external stakeholders, clearly articulating ROI, progress, challenges and opportunities for continued partnership growth
Drive customer satisfaction and long-term retention by proactively managing customer feedback and championing the customer voice across SEON

Proven success as an Account Manager or similar role in B2B technology sales, preferably in the SaaS industry
Experience supporting customer portfolios in the LATAM region preferred
Fluent in Spanish (spoken and written) — mandatory
Strong understanding of client relationship management and sales and renewal processes
Exceptional communication and interpersonal skills, with the ability to build rapport with clients and cross-functional stakeholders
Proficiency in CRM software and sales tools for tracking performance and managing accounts
Analytical and technical mindset, with the ability to assess client needs and identify solutions
Genuine curiosity and a resourceful and proactive approach to problem-solving
Knowledge of fraud management concepts is an advantage
Willingness to travel for client meetings and industry events

Account Manager – LATAM

Key skills