Prepare and submit high volumes of porting orders and DID (Direct Inward Dialing) requests to carriers with high accuracy
Work with carrier portals and internal systems to manage porting requests and ensure data integrity
Review and validate documentation such as Letters of Authorisations and invoices to ensure compliance with carrier requirements
Take ownership of the end-to-end porting process and proactively resolve issues that may arise
Provide timely status updates and respond to partner inquiries in a professional and efficient manner
Identify and escalate recurring issues with carriers to ensure prompt resolution
Collaborate with cross-functional teams to resolve complex customer cases
Maintain and update documentation related to porting processes and best practices

Minimum 1 year of experience in customer support or customer care, preferably in telecommunications
Experience using Salesforce CRM or similar tools
Strong communication and interpersonal skills
Excellent attention to detail and problem-solving abilities
Ability to prioritize tasks and work in a fast-paced environment
Ability to work both independently and as part of a team
Fluent English (written and spoken)

Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.
Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.
Career Growth & Development – Access to programs and events to keep you at the top of your game.
Well-being Support – We offer access to psychology sessions to support your mental and emotional health

Voice Operations Specialist

Key skills