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Lead Engineer, Customer Service at Roche | JobVerse
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Lead Engineer, Customer Service
Roche
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Lead Engineer, Customer Service
Poland
Full Time
4 weeks ago
$228,900 - $425,100 PLN
Visa Sponsorship
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Key skills
Agile
Leadership
Sales
About this role
Role Overview
Focus on developing your team members' capabilities that align with the function’s vision.
Support them in removing roadblocks, setting a focus on performance management, and ensuring a sustainable pace of delivery.
Lead the end-to-end delivery of high-impact features, ensuring alignment with product roadmaps and rigorous quality standards.
Cultivate healthy team dynamics and psychological safety.
Partner with Product Managers to co-create technical roadmaps and set clear priorities for service delivery excellence.
Remove technical and organizational impediments, acting as a proactive leader.
Collaborate with global stakeholders to manage expectations, provide progress updates, and align digital solutions with business goals.
Optimize delivery performance by defining success metrics and translating data into actionable insights.
Requirements
5+ years of mixed experience in people leadership and product/service management
5+ years in biotech, diagnostics, or regulated life sciences
Bachelor's or advanced degree, specifically with a focus on Business or IT
Lean and agile mindset
Strong understanding of software development and service delivery methodologies
Proficiency in solution, information, and process architecture
Empowering individuals to act autonomously while staying accountable
Strong business acumen and an enterprise mindset.
Benefits
Annual bonus payment based on your performance (target 20%)
Company car or car allowance.
Dedicated training budget (training, certifications, conferences, diversified career paths etc.)
Recharge Fridays (2 Fridays off per quarter available)
Hybrid work model (min. 2 days in the office weekly)
Take time Program (up to 3 months of leave to use for any purpose)
Vacation subsidy available
Flex Location (possibility to perform our work from different places in the world for a certain period of time)
Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice)
Private healthcare (LuxMed packages)
Group life insurance (UNUM)
Multisport.
Stock share purchase additions.
Yearly sales of company laptops and cars.
Apply Now
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