The Program Manager is a senior leadership role within the Project Management department primarily focused on driving client delivery excellence, optimal portfolio health and growth through financial responsibility, staffing, and operational consistency across a portfolio of businesses.
Acts as a key contributor in the project management departments evolution and optimization, fostering project management team growth and the implementation of the department's innovation roadmap.
In collaboration with Client Strategy & Services, lead the financial health of a portfolio of business and maintain set agency margins to drive success at the top level.
Manage and support project managers at all levels to ensure that forecasting is achieved and consistent month-over-month, providing course correction where necessary.
Ensure all businesses within the portfolio are staffed appropriately to support client work and delivery excellence.
Lead and support project managers delivering integrated projects that span multiple functional departments.
Train and facilitate the PM onboarding process for all new PM hires, ensuring consistency in support and approach.

10+ years of project management experience from a digital marketing agency environment
A history of robust project management leadership that spans strategy, creative, technology implementation, data, SEO, and marketing automation initiatives
Demonstrated ability to drive financial health, manage forecasting adherence, and review P&L reports for a portfolio of businesses
Extensive experience estimating integrated delivery projects of $25k and over for organic and new business opportunities
Ability to think strategically and contribute to department planning, evolution, and innovation initiatives as a leader on the team
Previous experience and enjoyment of staffing oversight, including capacity management, skill alignment, and contractor management
Strong background driving operational excellence, process compliance, and evolution for integrated project delivery
Previous experience and passion for people management
Desire to contribute, lead, and champion while continually reprioritizing for ideal outcomes and support needed day to day
Cool under pressure with a genuine enjoyment of agency.

Program Manager

Key skills