Manage the end-to-end process for Supply Chain for inbound non-conformance, including documentation, collaboration with suppliers, drive corrective actions, and ensure timely resolution based on defined priority level.
Coordinate with internal departments such as Merch team, QA, Import Department, Procurement, EDI Team and DC to manage inbound issues and prevent recurrence.
Facilitate cross-functional meetings to review non-conformance cases and drive corrective/preventive actions.
Drive communication and training programs to raise awareness of NCI impacts on inventory and availability across relevant teams.
Implement and maintain procedures related to inbound non-conformance management in collaboration with key stakeholders e.g. Decision tree for acceptance or return of non-conforming items.
Ensure Inbound Non Conformance enquiries are resolved in a timely manner.
Develop and maintain NCI reports and metrics to track performance and supplier quality compliance to reduce future NCI occurrences.
Analyse non-conformance data to identify trends, root causes, and opportunities for process improvement.
Regular review cycles (monthly) to assess progress on NCI reduction and process enhancements.
Identification of recurring issues and root causes to prevent repeat occurrences.
Additionally, monitor purchase forecasts, supply, availability, and other various elements of purchasing, planning and S&OP.

Experience in Supply Planning and/or Demand Planning roles
Advanced skills in Microsoft Excel, and ideally exposure to Planning systems (JDA, Blue Yonder, Relex, Logility, SAP, etc…)
Excellent verbal & written communication skills and the ability to communicate effectively at all levels
Strong drive to meet business deadlines and display resilience in a fast-paced work environment
Effective time management and capabilities to prioritise tasks
Ability to develop trusted professional relationships with internal and external stakeholders
Proactive problem-solving ability
A curious mind, focusing on solutions supported by sound analytics
Well-developed negotiation skills
Big picture view, allowing you to see the ongoing flow on effects of actions and processes
Having a customer centric mindset
Extra plus, if you have been part of a planning tool or an ERP implementation

Staff discounts across the GPC Asia Pacific group of Companies
Private health insurance discounts
Flexible hours
Hybrid, 3 days in the office 2 days WFH after training
Employee assistance program
Paid volunteer leave allowing you to give back to your chosen charity/community organisation

Supply Chain Planner – Fixed Term

Key skills