Lead end-to-end enterprise Sprinklr implementations for strategic clients, ensuring the solution is properly designed, configured, integrated, and optimized to meet business goals.
Act as the technical lead and escalation point for complex challenges.
Mentor and develop the implementation team by establishing best practices.
Coordinate closely with client technical leaders and internal global teams.
Ensure technical governance, architecture reviews, and pre-sales validation delivering successful, measurable go-lives.
Lead platform configuration across Sprinklr modules (Social, Insights, Marketing, Advertising, Advocacy).
Set up environments, users, permissions, workflows, and governance structures.
Complete and manage Build Requirements Workbooks based on discovery outcomes.
Facilitate technical discovery sessions with clients and internal stakeholders.
Translate business requirements into platform configuration decisions.
Coordinate UAT and resolve configuration issues.
Act as the primary technical point of contact during implementation phases.
Support adoption through best-practice configuration and enablement.
Participate in global delivery sessions and knowledge-sharing forums.

2-3 years’ experience implementing SaaS, MarTech, CRM, or analytics platforms.
Strong experience with platform configuration, workflows, permissions, and governance.
Comfortable leading technical discovery sessions and translating requirements into builds.
Experience with integrations, analytics setups, or authentication workflows.
Strong documentation skills and attention to detail.
Confident working cross-functionally with PMs, strategists, and client teams.

Implementation Manager – SaaS Implementation

Key skills