Support the execution of client programs/solutions aligned to client-specific account management plans and company goals.
Builds effective and efficient client program launch plans to include enhancements, and corrective actions/break-fix needs within assigned client account with oversight from management.
Understand the importance of cross-functional collaboration in designing and implementing client implementation plans and for execution to ensure seamless delivery.
Understand implementation plans, client processes, and internal Assurant processes to recommend potential redesigns to maximize alignment and efficiency.
Understand what drives profitability for assigned clients as well as key levers within the client contract(s).
Partner with Client Services Management teams to support client initiatives, ensure satisfaction, NPS scores, and retention.

Bachelor’s degree in business management or similar.
2+ years Project Management experience.
Problem solving ability, adapt to shifting priorities & align activities/priorities to meet organizational goals.
Professional business judgment and strong collaborative style.
Good interpersonal skills, especially working with cross-functional teams— and the ability to present a professional image.
Good organizational skills and the ability to multi-task.
Self-motivation to work independently and ability to prioritize, organize and lead as part of a project team to complete multiple tasks.
Ability to manage multiple priorities simultaneously in a fast‑paced environment with shifting deadlines.
Experience in communicating with management and teams at all levels.
Ability to respond effectively to clients, employees and management and handle sensitive and/or confidential communications.
Requires a high level of skill in both oral and written communication and the ability to effectively present ideas and information.
Demonstrated ability to handle challenging situations and interactions with resilience and composure.
Attention to detail, follow-up skills, strong collaboration style and business judgment.
Fluency in Microsoft Office, including Teams, Word, Excel, PowerPoint and Project.

Client Solutions – Delivery Associate Manager

Key skills